Pricing, ordering, and shipping information

Welcome to Toronto Printer Supplies! Please review our ordering, pricing and shipping information below to ensure you have the best shopping experience.

Product Availability:

  • Stock availability can change quickly. We make every effort to maintain accurate inventory levels. However, due to disruption to supply chain, fluctuations in supply and demand, there may be instances where certain items are temporarily out of stock by the time we received your order. In such cases, we will promptly notify you and provide an estimated restock date, or alternative to ensure transparency.
  • Stock availability on low-demand or slow-moving products may be more limited. Special order takes time. To avoid any disappointment, we recommend that you check with our knowledgeable team regarding the current stock status before placing your order online. This proactive step will ensure a seamless ordering process and timely delivery of the printer supplies you need.

Pricing Policy

  • Regular Updates: We regularly update our pricing to reflect changes in supply costs and market conditions. This helps us offer competitive and fair prices for all our products.
  • Minimum Advertised Pricing (MAP) policy. To maintain integrity and follow vendor’s guidelines, we adhere to the Minimum Advertised Pricing (MAP) set by some manufacturers. This means we cannot advertise products below the minimum price established by our vendors. Additionally, we follow all vendor authorization requirements to ensure we are an approved and compliant reseller for the products we offer.
  • HP Products: Prices on all HP products on our website are based on HP’s Minimum Advertised Pricing (MAP) policy. This ensures compliance with HP’s pricing guidelines and maintains the integrity of HP products in the market.
  • As HP’s MAP policy is subject to change, we frequently update our prices to reflect these changes in order to meet HP’s compliance.
  • Best Price Guarantee: For the best price on HP products, please contact us for price quote. Our team is here to assist you and ensure you receive the most competitive pricing available.


  • Convenient Online Ordering: To ensure a secure and streamlined ordering process, all orders must be placed online by customer through our user-friendly website. For your protection, we do not accept credit card information over the phone.
  • Out-of-Stock Items: In the event that an item you’ve ordered is out of stock, we will assume you are willing to accept a back order unless specified otherwise. However, our team will promptly inform you of any out-of-stock situations, provide an estimated delivery lead time, and suggest alternative when such option is available. This transparency allows you to make an informed decision about whether to wait for the item, explore alternative options, or cancel the order.

Payment Terms.

  • New Customers: We accept major credit cards (Visa, MasterCard) for new customer orders.
  • Existing Customers: Existing customers with approved credit terms may utilize our Net 30 payment option. Payment is due 30 days from the invoice date. To apply for credit terms, please contact our billing department. We also accept EFT or direct bank deposit.
  • Security: For your protection, we do not accept credit card information over the phone or email. All credit card transactions must be completed through our secure online payment system. We use PayPal as our payment processing gateway. We do not collect any credit card information.

Order Confirmation:

  • Once your order is placed and processed by our team, you will receive confirmation email. This email will include details of your order and an estimated delivery date. Please review this information carefully and contact us immediately if there is any discrepancies.

Shipping and Handling:

  • Same day shipping cut off time. Orders placed before 3:00 PM will be shipped the same day, provided the items you ordered are in stock.
  • We ship your order by ground through major carriers such as Fedex, Canpar, Purolator, UPS.
  • Next Business Day Delivery: For customers in major city within a 600 km radius of Toronto, including Ottawa, Montreal and surrounding cities.
  • 2 Business Days: Quebec City, Halifax, Fredericton, and other cities within 1200 km radius of Toronto.
  • 3 to 4 Business Days: Major cities in Manitoba, Saskatchewan and Alberta.
  • 4 to 5 Business Days: British Columbia, and any remote towns in any provinces.

Please note that these are estimated delivery times may vary slightly due to unforeseen circumstances.

Shipping tracking number.

  • Shipping tracking  number. We will provide you with shipping tracking number, usually a day after we shipped your order. Please check your inbox or junk email folder for our email.

Billing and Invoicing

  • Invoices: Invoices are sent electronically to the email address provided a day after the order. Please ensure that your contact details are up-to-date to avoid any delays in receiving your invoice.

Returns and Exchanges:

  • We accept returns and exchanges for products in their original, unopened packaging within 15 days of purchase. Please contact us for return authorization and instructions.
  • Damaged or defective products will be replaced or refunded at no additional cost to you.

Contact Us: Contact us if you don’t have the right part numbe or SKU. If you have any questions about our pricing policies or conditions of sale, please reach out to our customer service team: Please check your junk folder if you don’t see our respond email in your inbox.

  • Phone: (416)-299-6139
  • Email:

Thank you for choosing Toronto Printer Supplies. We are committed to providing high-quality products at the most competitive pricing, and fast shipping and delivery on all your orders to reduce your downtime.